My Background & Commitment
I am a highly motivated and conscientious individual with a strong technical mindset, currently working as a Technical Workshop Engineer at an MSP (Nov 2022 – Present), where I have gained hands-on experience in repairing and building computers and managing critical I.T. assets. I am actively seeking an internal I.T. System Administrator or Technician position to further leverage my expertise.
Expertise & Professional Focus
I specialize in combining strong technical skills with exceptional customer care. My experience includes performing certified data erasure using Blancco software and managing invoicing and delivery tracking. I am adept at solving complex technical issues and explaining concepts clearly to non-technical users.
Key Technical Competencies
My foundational skills ensure robust support and system management for your business:
- I.T. System Management: Proficient with N-able N-Central, N-Sight (RMM/Monitoring), Microsoft Entra ID (Azure AD), and Inventory Systems.
- Hardware & Repair: Extensive experience building and repairing Gaming PCs, Desktop PCs, Laptops, and Printers.
- Security & Networking: Knowledge of SentinelOne (Endpoint Security), Kali Linux, and Cyber Security & Networking Concepts (NQ6).
- Scripting & OS: Familiar with Python and Batch Scripting, with experience across Windows OS and Linux environments.
My Commitment
- Clarity: Translating complex tech into simple business language.
- Reliability: Ensuring systems are robust and minimize downtime.
- Security: Implementing the latest standards to protect your assets.