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Endpoint Management
Day-to-day management of client endpoints using industry-standard RMM and cloud identity tooling.
- N-able N-central & N-sight (RMM / proactive monitoring)
- Microsoft Entra ID (Azure AD) & Group Policy
- Windows Autopilot provisioning
- Responsible for ~90% of proactive alert monitoring across managed client base
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OS Build & Provisioning
End-to-end OS deployment across multiple build paths and account types.
- Windows 10/11 deployment via generic ISOs and in-place upgrades
- Azure-Only (Entra ID + N-central agent) build path
- Windows Autopilot and on-premises domain-join builds
- Linux administration and CLI
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Hardware Repair & Triage
Sole escalation point for all hardware faults, covering the full repair decision workflow.
- Structured fault decision matrix (internal repair / OEM warranty / 3rd party)
- RAM, SSD, NVMe, thermal, fan, and screen repair
- OEM warranty status verification (Dell, HP, Lenovo)
- External repair coordination via Technical Progress
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Data Erasure & Security
Certified data erasure and endpoint security management in a compliance-driven MSP environment.
- Blancco certified erasure (NIST 800-88 / single-pass), certificate generation
- SentinelOne endpoint security management
- Barracuda, FortiMail & Microsoft 365 email security and spam quarantine
- Malware triage, isolation, and secure wipe workflows
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Backup & Recovery
Monitoring, triage, and escalation of backup failures across multiple platforms.
- Cove Data Protection, Veeam, ShadowProtect, Datto
- Microsoft 365 Backup, Arcserve, Azure-integrated server backup
- Global backup policy ownership: profiles, PSTs, Sage data, bespoke paths
- Failure monitoring and escalation where recovery was at risk
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Scripting & Automation
Building tools to automate repetitive workshop and provisioning tasks.
- PowerShell, Batch scripting, Python
- Self-contained GUI provisioning tools (no external dependencies)
- Automated Windows and Linux deployment scripts
- Infrastructure monitoring dashboards (vanilla HTML/CSS/JS)
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Networking & Infrastructure
Practical networking experience from MSP deployments and a self-managed home lab.
- DrayTek router configuration, Gigabit/PoE switch deployment
- VPN retrieval (Passportal), DNS, DHCP, TCP/IP fundamentals
- Proxmox VE: VM configuration, GPU passthrough, home lab infrastructure
- Meshtastic LoRa mesh networking
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ITSM, Procurement & Documentation
Full ownership of the workshop ticket lifecycle, procurement workflow, and technical documentation.
- CRM ticket lifecycle management (In Workshop / Waiting on Customer / 3rd Party)
- Business Central: PO receipt, posting, and stock management
- Third-party repair quoting (Cost + 20% margin) and customer approval
- Technical documentation — workshop handover, build guides, erasure procedures